Under what conditions does Best Western require the General Manager, Voting Representative, or other employees to complete ongoing or refresher training programs?
Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
| Subject | Hours of Classroom Training | Hours of On-The- Job Training | Location | |
|---|---|---|---|---|
| Customer Service | 6 | 2 | The Property or another location we designate | |
| Best Western Brand | 4 | 2 | The Property or another | |
| Culture | location we designate | |||
| Guest Satisfaction | 4 | 1 | The Property or another | |
| Survey | location we designate | |||
| Operations Training: (i) Front Desk; (ii) Maintenance; and (iii) Housekeeping | 6 | 2 | The Property or another location we designate | |
| General Manager / | 64 | 8 | The Property or another | |
| Leadership | location we designate | |||
| TOTAL | 84 | 15 | We may require that your General Manager, Voting Representative or other employees complete ongoing training programs or refresher training to our satisfaction. You must pay us $29.76 per month for the Tools For Success online training, $500 per course (or $100 to audit only) for Voting Representative Brand Orientation (if you change the voting member), $1,500 for new or replacement General Manger training, $2,400 per day for a regional services visit to the Property for training that we determine is required or that you request, and $399 for attendance at optional one-day regional training. We currently provide certain other online refresher courses at no cost to you covering customer service, housekeeping, maintenance, front desk services, regional services, and operational consultative training. However, we may in the future designate other required ongoing training programs or refresher training programs for your General Manager and/or other employees and may charge you a fee for those programs. |
You are responsible for all related travel and living expenses and wages incurred in connection with employees attending any and all training, to include t
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 66–77)
What This Means (2025 FDD)
According to Best Western's 2025 Franchise Disclosure Document, Best Western may require that a franchisee's General Manager, Voting Representative, or other employees complete ongoing or refresher training programs to Best Western's satisfaction.
The franchisee is responsible for the costs associated with these training programs. The franchisee must pay $29.76 per month for the Tools For Success online training. If the voting member changes, the franchisee must pay $500 per course (or $100 to audit only) for Voting Representative Brand Orientation. New or replacement General Manager training costs $1,500. If Best Western determines that training is required at the property, or if the franchisee requests it, a regional services visit to the property costs $2,400 per day. Attendance at optional one-day regional training costs $399. Best Western currently provides certain other online refresher courses at no cost to the franchisee covering customer service, housekeeping, maintenance, front desk services, regional services, and operational consultative training. However, Best Western may in the future designate other required ongoing training programs or refresher training programs for the General Manager and/or other employees and may charge a fee for those programs.
The franchisee is also responsible for all related travel and living expenses and wages incurred in connection with employees attending any and all training, to include the General Manager, Professional Development Training, Voting Representative Brand Orientation, regional training, and any additional training programs.