Under what conditions is a Best Western property required to receive a Rapid Response visit?
Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
otice to the Membership:
Best Western Properties shall provide information and business rules to Best Western on an annual basis for purposes of Best Western responding to Requests for Proposals on behalf of Best Western Properties.
In the event a Best Western Property does not respond to a Request for Proposal by the due date noted on the solicitation, Best Western shall be authorized to respond to the Request for Proposal on behalf of the Best Western Property consistent with the information and business rules established by the Best Western Property on an annual basis.
In the event a Best Western Property does not provide information and business rules for responding to Requests for Proposals on an annual basis,
Source: Item 23 — Receipts (FDD pages 108–413)
What This Means (2025 FDD)
According to Best Western's 2025 Franchise Disclosure Document, a Rapid Response visit is required if a property scores less than 840 points on two Guest Room Public Area (GRPA) assessments within a trailing 24-month period. This policy, approved in 2011, aims to ensure that all Best Western properties maintain a certain standard of quality in guest rooms and public areas.
The Rapid Response visit will occur as soon as possible after the second assessment resulting in a score below 840, and it must be completed within 30 days of that assessment. The property owner is responsible for covering the cost of the visit, which is currently $1,900. However, Best Western's Board of Directors has the authority to adjust this fee to reflect actual costs.
It's important to note that a Rapid Response visit resets the 24-month period for assessment. This means that the property will be evaluated again within the following 24 months to ensure continued compliance with Best Western's standards. This policy ensures that properties that fall below the required standards are quickly brought back into compliance, maintaining the overall quality and reputation of the Best Western brand.