Under what circumstances can Best Western restrict membership services to a member before cancellation or termination?
Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
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- The right to receive all Member services until Membership is cancelled or terminated, except in the following cases, Membership services may be restricted; (i) when grounds for cancellation are found by the Board of Directors to exist, after opportunity for a hearing has been provided, and the Board has granted a conditional extension in lieu of cancellation of Membership, (ii) when the Member scores less than 600 points for guest rooms and public areas, and (iii) when a Member's fees, dues or any other account are not paid within the time set by Board policy.
Source: Item 23 — Receipts (FDD pages 108–413)
What This Means (2025 FDD)
According to the 2025 Best Western FDD, Best Western can restrict membership services to a member before cancellation or termination under specific circumstances. These circumstances include when the Board of Directors finds grounds for cancellation but grants a conditional extension instead, when a member scores less than 600 points for guest rooms and public areas, or when a member's fees, dues, or any other account are not paid within the time set by Board policy.
This means that Best Western has the right to limit the services a member receives if the member is at risk of having their membership canceled, if the property does not meet the required quality standards, or if the member is not current on their payments to Best Western. The Board of Directors must provide an opportunity for a hearing before restricting services due to potential cancellation.
For a prospective franchisee, this highlights the importance of maintaining quality standards, adhering to payment schedules, and addressing any concerns raised by the Board of Directors to avoid potential restrictions on membership services. It also shows that Best Western provides an opportunity to improve before fully canceling a membership.