What standard of cleanliness and safety must Best Western guest rooms and bathrooms maintain?
Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
900.0 Guest Rooms and Bathrooms
- 900.1 Guest rooms and bathrooms shall be attractive, comfortable, professionally designed, in good taste and maintained on a daily basis in the highest degree of cleanliness and safety.
- 900.2 Walls, ceilings, windows and sills shall be in excellent condition, clean and free of dust, lint, stains, fingermarks and smudges.
- 900.3 All guest rooms shall have good quality, approved flooring. Flooring shall be vacuumed daily; obvious debris and litter shall be removed from under beds and other furniture. Flooring under beds shall be vacuumed at least weekly.
- 900.4 Rooms shall be free of odor and insects.
- 900.5 Pillows, box springs and mattresses shall be of hospitality grade quality and in good physical condition. Ticking should be free of stains. Pillows should be plump and bed support solid.
- 900.6 Each guest room shall be numbered with easily distinguishable, uniform numbers. Doors, locks, and hardware shall be regularly inspected for easy, efficient operation and
good appearance. If any guest room entrance door locks are inoperable, the guest room shall be placed "out of service" and not rented until the lock is repaired.
- 900.7 Guest rooms shall be equipped with adequate furnishings that are attractive, comfortable, in excellent condition and free of dust, lint, fingermarks, smudges and scratches. Furniture should be constantly upgraded to eliminate worn finish or upholstery. Refer to Best Western's Renovation & Refurbishing Guidelines for furnishing requirements per room.
- 900.8 Every bed shall be supplied with clean bedding in good condition, that is free of odor, discoloration and stains. This includes all bedding: top coverings, blankets, mattress pads, pillow cases and bed sheets.
- 900.9 Top coverings shall be coordinated to guest room décor and be free of snags, tears, holes and frayed edges. Faded or stained spreads shall be removed from service.
Source: Item 23 — Receipts (FDD pages 108–413)
What This Means (2025 FDD)
According to Best Western's 2025 Franchise Disclosure Document, guest rooms and bathrooms must be maintained daily to the highest degree of cleanliness and safety. This encompasses various aspects of the room's condition, including the state of the walls, ceilings, windows, and sills, which must be in excellent condition, clean, and free from dust, lint, stains, fingermarks, and smudges. Rooms should also be free of odors and insects.
Flooring must be of good quality and vacuumed daily, with debris and litter removed from under beds and furniture. Bedding, including pillows, box springs, and mattresses, must be of hospitality grade quality, in good physical condition, and free of stains. Each guest room must have easily distinguishable, uniform numbers, and doors, locks, and hardware should be regularly inspected for proper operation and appearance. If locks are inoperable, the room must be taken out of service until repaired.
Furnishings must be attractive, comfortable, in excellent condition, and free of dust, lint, fingermarks, smudges, and scratches, with constant upgrades to eliminate worn finishes or upholstery. Bedding must be clean, in good condition, and free of odor, discoloration, and stains. Top coverings should coordinate with the room's décor and be free of snags, tears, holes, and frayed edges.
These standards ensure that Best Western properties provide a consistent and high-quality experience for guests, maintaining the brand's reputation for quality accommodations. Franchisees must adhere to these requirements to avoid potential penalties or probation, as outlined in the FDD.