What are the requirements for maintaining the walls, ceilings, windows, and sills in Best Western guest rooms?

According to Best Western's 2025 Franchise Disclosure Document, guest rooms must be attractive, comfortable, professionally designed, in good taste, and maintained daily to ensure the highest degree of cleanliness and safety. Specifically, the walls, ceilings, windows, and sills in Best Western guest rooms must be in excellent condition, clean, and free of dust, lint, stains, fingermarks, and smudges.

These standards ensure that Best Western properties maintain a consistent level of quality and appeal to guests. By requiring that walls, ceilings, windows, and sills are kept in excellent condition and free from any blemishes, Best Western aims to provide a positive guest experience. This attention to detail reflects the brand's commitment to cleanliness and overall presentation.

For a prospective franchisee, these requirements mean that regular and thorough cleaning and maintenance of guest rooms are essential. Franchisees must allocate resources to ensure that housekeeping staff are well-trained and equipped to meet these standards. Additionally, franchisees should conduct regular inspections to identify and address any issues promptly, such as stains or damage to walls and windows. Failure to meet these standards could result in negative guest reviews or potential penalties from Best Western.