What are the requirements for maintaining the exterior and interior of Best Western buildings?
Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
700.35 Every Best Western Property shall provide repair and maintenance of all facilities, equipment, machinery, paving, lighting, electrical systems, plumbing, heating, airconditioning, guest room interior, bathrooms, exterior walls, stairways, swimming pools and equipment, keys and locks, roofs and guttering.
700.36 All reports for repair should be made promptly and a system established to make certain that repairs affecting guest comfort, convenience and safety are completed.
700.40 Restaurant, lounges, meeting/banquet rooms and other public areas shall be maintained in good condition and in the highest degree of cleanliness.
700.41 All fencing shall be maintained in good condition and in a good state of repair at all times. Painted surfaces shall be free of peeling, excessive cracking (weather checking), or excessive fading of paint.
700.1 Exterior and interior of buildings shall be maintained in good condition and in a good state of repair at all times. Painted surfaces should be free of peeling paint, soil and obvious cracks in masonry, and should present an attractive appearance in accordance with Best Western standards.
Source: Item 23 — Receipts (FDD pages 108–413)
What This Means (2025 FDD)
According to Best Western's 2025 Franchise Disclosure Document, both the exterior and interior of Best Western buildings must be maintained in good condition and repair at all times. Painted surfaces should be free of peeling paint, soil, and obvious cracks in masonry, presenting an attractive appearance that aligns with Best Western standards.
The maintenance extends to various aspects of the property, including the repair of facilities, equipment, machinery, paving, lighting, electrical systems, plumbing, heating, air conditioning, guest room interiors, bathrooms, exterior walls, stairways, swimming pools, keys and locks, and roofs and guttering. Reports for necessary repairs should be made promptly, with a system in place to ensure that repairs affecting guest comfort, convenience, and safety are completed efficiently.
Furthermore, Best Western mandates specific standards for cleanliness and maintenance in public areas such as restrooms, restaurants, lounges, and meeting rooms. Fencing must be well-maintained and in good repair, with painted surfaces free of peeling, cracking, or fading. These requirements collectively aim to ensure that each Best Western property offers guests high-quality accommodations that are competitive and up-to-date with industry trends.