What are the requirements for ice machines at a Best Western property?
Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
- 700.10 One self-service ice machine and one soft drink machine shall be provided for each 60 rooms.
Machines for one- or two-story properties shall be centrally located for convenient access by guests on each floor.
One self-service ice machine and one soft drink machine should be provided on every other floor in Properties of more than two stories.
Source: Item 23 — Receipts (FDD pages 108–413)
What This Means (2025 FDD)
According to Best Western's 2025 Franchise Disclosure Document, each Best Western property must provide one self-service ice machine for every 60 rooms. The same requirement applies to soft drink machines. For properties with one or two stories, these machines should be centrally located on each floor for easy guest access. In properties exceeding two stories, one self-service ice machine and one soft drink machine should be available on every other floor.
This standard ensures that guests have convenient access to ice and soft drinks throughout the hotel. By specifying the number and placement of these machines, Best Western aims to maintain a consistent level of service and convenience across all its properties. This requirement helps to meet guest expectations and enhance their overall experience during their stay.
For a prospective franchisee, this means factoring in the cost and maintenance of ice and soft drink machines when planning and budgeting for their Best Western property. Ensuring compliance with these standards is essential for maintaining brand consistency and meeting guest needs, which can impact customer satisfaction and the property's reputation.