Is a Best Western property allowed to room guests in unprepared accommodations?

According to Best Western's 2025 Franchise Disclosure Document, rooming guests in unprepared accommodations is strictly prohibited. This means that every Best Western franchisee must ensure that each room is fully ready for occupancy before a guest is allowed to check in.

This requirement has significant implications for franchisees. It necessitates having efficient cleaning and maintenance procedures in place to guarantee rooms are properly prepared. It also means that franchisees must have systems to promptly address any issues that might arise, such as necessary repairs or replacements, to avoid offering unprepared rooms to guests.

Adherence to this rule is crucial for maintaining Best Western's brand standards and ensuring guest satisfaction. Failure to comply could result in penalties or other enforcement actions from Best Western. This standard aligns with common practices in the hospitality industry, where guest expectations for cleanliness and readiness are high.