What is Best Western's policy if a room is not available for a guest with a guaranteed reservation?
Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
- 400.8 Each Member shall honor room reservations made with either an advance deposit or credit card guarantee or a 4pm/6pm hold if accepted by the Property, at the rate confirmed at the time of booking.
If for any reason a room is not available, the Member shall arrange for comparable accommodations in the area, if possible at a nearby Best Western; if not, at a comparable hotel or motel.
The room shall be provided at no charge to the guest for the first night's stay.
Transportation and a telephone call to notify the guest's home or office of the change shall also be provided without charge.
Source: Item 23 — Receipts (FDD pages 108–413)
What This Means (2025 FDD)
According to Best Western's 2025 Franchise Disclosure Document, if a Best Western member is unable to provide a room for a guest with a guaranteed reservation, the member is responsible for arranging comparable accommodations. If possible, the member should try to find accommodations at a nearby Best Western. If that is not possible, they should find a comparable hotel or motel in the area.
Best Western requires that the member provide the alternate accommodations at no charge to the guest for the first night. In addition to covering the cost of the first night's stay, the Best Western member must also provide transportation to the alternate accommodations.
Finally, the Best Western member must also provide a telephone call so the guest can notify their home or office of the change in accommodations. The transportation and phone call must also be provided without charge to the guest.