What options are Best Western BWR Elite Members provided for each hotel stay?
Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
Best Western Properties shall provide minimum BWR recognition to BWR members in Gold, Platinum, Diamond, and Diamond Select categories ("Elite Members") as follows:
- a. BWR Elite Members shall be provided the option to select either: (i) BWR bonus points; or (ii) a snack and beverage/hotel amenity for each hotel stay.
- b. The BWR Elite Recognition option of receiving BWR bonus points per stay shall be five hundred (500) BWR bonus points per stay.
- c. The snack and beverage BWR offering shall include at a minimum two (2) complimentary beverages and two (2) approved snack options in a BWR branded bag.
- d. If a hotel amenity is offered, it shall be of at least equal value to the snack and beverage offering.
- e. All properties will be required to display a BWR Elite Program display at the front desk, as designed by Best Western International, Inc. ("Best Western").
- f. During check in, a Property representative shall thank the BWR Elite Member for their business and loyalty.
If a Property does not satisfy a minimum BWR Elite Member recognition requirement, the following shall occur:
When complaints are received at Best Western Headquarters with reference to a particular Property, if the complaint relates to BWR Elite Member recognition, Best Western Headquarters shall have the authority to resolve the matter upon the first contact, according to the following schedule:
Source: Item 23 — Receipts (FDD pages 108–413)
What This Means (2025 FDD)
According to Best Western's 2025 Franchise Disclosure Document, the Best Western Rewards (BWR) program offers specific recognition to its Elite Members (Gold, Platinum, Diamond, and Diamond Select). For each hotel stay, these Elite Members have a choice between two options. First, they can opt to receive 500 BWR bonus points. Alternatively, they can choose a snack and beverage or a hotel amenity for each stay.
The snack and beverage option includes a minimum of two complimentary beverages and two approved snack options, all presented in a BWR-branded bag. If a Best Western property decides to offer a hotel amenity instead of the snack and beverage, the amenity must be of equal value to the snack and beverage offering.
Best Western requires all properties to display a BWR Elite Program sign at the front desk. During check-in, a property representative must acknowledge the BWR Elite Member's business and loyalty. If a property fails to meet the minimum BWR Elite Member recognition requirements, Best Western Headquarters has the authority to resolve complaints related to BWR Elite Member recognition upon the first contact.