When is the 'Online Housekeeping Supervisory Training' fee due for Best Western franchisees?

According to Best Western's 2025 Franchise Disclosure Document, Best Western requires certification for at least one housekeeping supervisory staff person at each property. The costs for this certification are billed to the property on a cost recovery basis. If the certified staff person leaves, the property has 60 days to certify another staff member. This implies that the fee for the 'Online Housekeeping Supervisory Training' is due upon enrollment or completion of the certification, and will be billed to the property to recover Best Western's costs.

This requirement ensures that Best Western properties maintain a consistent standard of housekeeping, which is crucial for guest satisfaction and brand reputation. The cost recovery basis suggests that the fee is intended to cover the direct expenses incurred by Best Western for providing the training and certification, rather than being a profit center.

For a prospective franchisee, this means budgeting for ongoing training expenses, particularly when there is staff turnover. It is important to factor in these costs when assessing the overall financial viability of the franchise. Franchisees should inquire with Best Western about the specific costs associated with the 'Online Housekeeping Supervisory Training' and certification to accurately estimate these expenses.