How is the 'Online Housekeeping Supervisory Training' fee billed to Best Western franchisees?

According to Best Western's 2025 Franchise Disclosure Document, Best Western requires certification for at least one housekeeping supervisory staff person at each property. The costs associated with this certification are billed to the property on a cost recovery basis. If the certified staff person leaves, the property has 60 days to certify another staff member. This ensures that each Best Western location maintains a standard of housekeeping supervision.

This requirement ensures that Best Western properties maintain a consistent standard of cleanliness and service. By billing on a cost recovery basis, Best Western aims to pass on the direct expenses of the training without adding a profit margin. This approach is intended to make the training more accessible and affordable for franchisees, while still ensuring that staff receive the necessary certification.

For a prospective franchisee, this means that they need to budget for the initial and ongoing costs of housekeeping supervisory staff training. The cost recovery basis suggests that the fees will be reasonable and directly tied to the expense of providing the training. The 60-day window to replace a certified staff member is crucial for maintaining compliance and avoiding any potential penalties or disruptions to the property's operations. Franchisees should inquire about the typical cost and frequency of this training to accurately forecast their operating expenses.