What is the monthly fee for Best Western's Tools For Success program?
Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
| System (“GMS”) Support Fee | For System Hotels with a PMS waiver, a $1.45 per room per month fee for GMS support is required. | System Hotels with a PMS waiver are required to pay a GMS fee. The GMS is a web-based mobile concierge service that provides communications with a guest pre- arrival, during a stay and at checkout utilizing messaging, email, and SMS text. | |
|---|---|---|---|
| High-Speed Internet Access (“HSIA”) Advocacy Program | $2,100 one-time program participation fee. | Due and payable upon statement receipt. | Fee for hotels to participate in the Advocacy Program to improve HSIA guest satisfaction scores (“GSS”) through system improvements. Required: If GSS scores are below the threshold. Optional: If GSS scores are above the threshold. |
| Tools For Success | $29.76 per month. | Due and payable monthly upon statement receipt. | Fee for online and other education and training resources provided to the Property. |
Source: Item 6 — Other Fees (FDD pages 24–37)
What This Means (2025 FDD)
According to Best Western's 2025 Franchise Disclosure Document, the monthly fee for the Tools For Success program is $29.76. This fee is due and payable monthly upon receipt of the statement. The Tools For Success program provides online and other education and training resources to the Best Western property.
This fee is relatively low compared to some of the other fees Best Western charges, such as the On-Boarding Program Service and Support fee, which is $15,000 total billed in 12 equal monthly installments. However, it's important to note that this is a mandatory fee, unlike some of the other optional programs like the Revenue for Hire program or the Property Sales Management program.
Prospective franchisees should factor this monthly fee into their operating budget. While it may seem small, consistent monthly fees can add up over time and impact profitability. Understanding the value and utilization of the online education and training resources provided through the Tools For Success program will be key to ensuring a return on this investment.