What is the monthly fee for the Tools For Success online training program for Best Western?
Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
| Subject | Hours of Classroom Training | Hours of On-The- Job Training | Location | |
|---|---|---|---|---|
| Customer Service | 6 | 2 | The Property or another location we designate | |
| Best Western Brand | 4 | 2 | The Property or another | |
| Culture | location we designate | |||
| Guest Satisfaction | 4 | 1 | The Property or another | |
| Survey | location we designate | |||
| Operations Training: (i) Front Desk; (ii) Maintenance; and (iii) Housekeeping | 6 | 2 | The Property or another location we designate | |
| General Manager / | 64 | 8 | The Property or another | |
| Leadership | location we designate | |||
| TOTAL | 84 | 15 | We may require that your General Manager, Voting Representative or other employees complete ongoing training programs or refresher training to our satisfaction. You must pay us $29.76 per month for the Tools For Success online training, $500 per course (or $100 to audit only) for Voting Representative Brand Orientation (if you change the voting member), $1,500 for new or replacement General Manger training, $2,400 per day for a regional services visit to the Property for training that we determine is required or that you request, and $399 for attendance at optional one-day regional training. We currently provide certain other online refresher courses at no cost to you covering customer service, housekeeping, maintenance, front desk services, regional services, and operational consultative training. However, we may in the future designate other required ongoing training programs or refresher training programs for your General Manager and/or other employees and may charge you a fee for those programs. |
You are responsible for all related travel and living expenses and wages incurred in connection with employees attending any and all training, to include t
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 66–77)
What This Means (2025 FDD)
According to Best Western's 2025 Franchise Disclosure Document, franchisees must pay $29.76 per month for the Tools For Success online training program. This is a mandatory, ongoing fee if Best Western requires the General Manager, Voting Representative, or other employees to complete the training.
In addition to the Tools For Success program, Best Western also charges fees for other training programs, such as $500 per course for Voting Representative Brand Orientation, $1,500 for new or replacement General Manager training, and $2,400 per day for a regional services visit for training. There is also a $399 fee for attendance at optional one-day regional training. Best Western may designate other required ongoing training programs in the future and charge fees for those programs.
Franchisees are also responsible for all travel, living expenses, and wages incurred by employees attending any training programs, including the General Manager, Professional Development Training, Voting Representative Brand Orientation, and regional training. Best Western also provides certain online refresher courses at no cost, covering areas like customer service, housekeeping, and front desk services; however, this is subject to change.