What is the minimum notice period a Best Western member receives before an assessment of their property?
Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
500.15 It is required that each Best Western affiliated Member permit assessment of all accommodations, facilities, and procedures by a Best Western accredited assessor to determine compliance with these Rules and Regulations and the Regulatory Documents, and as deemed necessary by the Board. Every effort will be made to provide the Member with advance notification of a scheduled assessment, but it may not always be possible to do so. When possible, not less than 24 hours advance notice will be given. There will be no notice given where an unannounced assessment is intended.
Source: Item 23 — Receipts (FDD pages 108–413)
What This Means (2025 FDD)
According to Best Western's 2025 Franchise Disclosure Document, members are entitled to a minimum of 24 hours' notice before a property assessment. However, this advance notification is not always guaranteed, as the document states that while every effort will be made to provide advance notice, it may not always be possible. In some instances, unannounced assessments may occur, meaning no notice is given.
This lack of guaranteed notice could present challenges for franchisees. While Best Western aims to provide a 24-hour heads-up, the possibility of unannounced assessments means franchisees must consistently maintain standards to avoid potential negative consequences. These consequences could include stricter and more frequent assessments, fees, or even probationary status if the property does not meet the required standards.
It is important for prospective Best Western franchisees to understand the conditions under which assessments are conducted and the potential implications of both announced and unannounced evaluations. Franchisees should inquire about the typical frequency and nature of these assessments during their due diligence to fully prepare for the ongoing evaluation of their property.