What is the minimum advance notice a Best Western member is entitled to before a property assessment?
Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
500.15 It is required that each Best Western affiliated Member permit assessment of all accommodations, facilities, and procedures by a Best Western accredited assessor to determine compliance with these Rules and Regulations and the Regulatory Documents, and as deemed necessary by the Board. Every effort will be made to provide the Member with advance notification of a scheduled assessment, but it may not always be possible to do so. When possible, not less than 24 hours advance notice will be given. There will be no notice given where an unannounced assessment is intended.
Each Member Of Best Western Shall Have The Following Rights:
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- The right to receive notice of a minimum of 24 hours before any property assessment.
Source: Item 23 — Receipts (FDD pages 108–413)
What This Means (2025 FDD)
According to Best Western's 2025 Franchise Disclosure Document, members are generally entitled to a minimum of 24 hours' advance notice before a scheduled property assessment. However, Best Western may conduct unannounced assessments, in which case no advance notice is given.
The purpose of these quality control assessments is to evaluate a Best Western property's compliance with the brand's standards and regulations. The assessment report measures the cleanliness and condition of the property, the amenities and services offered, and the member's adherence to established rules.
The assessment program aims to assist both the member and Best Western headquarters in identifying potential issues at the property. These assessments help ensure brand consistency and quality across all Best Western locations, which is crucial for maintaining customer satisfaction and brand reputation.
A Best Western member also has the right to receive notice of a minimum of 24 hours before any property assessment, as stated in the Member's Bill of Rights.