What must a Best Western member's written answer to a notification of violation specifically state?
Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
Within twenty-one (21) days after the mailing of the notification of violation, the Member shall make written answer to the charges, which shall be sent by traceable expedited carrier to the President and Chief Executive Officer or his designee.
The answer shall state specifically whether the charged violations will be corrected within the prescribed corrective period or whether the existence of the charged violations is challenged.
If the charged violations have been corrected within the twenty-one (21) days, the answer shall so specifically state.
Additionally, if corrective action may still be taken within the established corrective period, the Member shall notify Best Western when the charged violations have been corrected.
Such notification shall be mailed no later than the last date of the corrective period.
Source: Item 23 — Receipts (FDD pages 108–413)
What This Means (2025 FDD)
According to Best Western's 2025 Franchise Disclosure Document, a member's written response to a notification of violation must explicitly state whether the charged violations will be corrected within the provided corrective period or if the member disputes the existence of the violations. If the violations have already been corrected within twenty-one days of the notification, the response must specifically state this fact.
Furthermore, if corrective action is still possible within the established corrective period, the Best Western member is required to notify Best Western when the violations have been corrected. This notification must be sent no later than the final date of the corrective period. This ensures Best Western is kept informed of the progress and resolution of any violations.
This requirement ensures clear communication and accountability between Best Western and its members regarding compliance issues. By requiring a specific statement about correction or challenge of violations, Best Western aims to resolve issues promptly and maintain brand standards. The detailed notification process helps to avoid misunderstandings and provides a clear path for members to address and rectify any non-compliance issues.