How many free complaints are allowed for a Best Western hotel with more than 200 rooms?
Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
e dancing or modeling. The Board shall have final discretion in determining whether there has been a violation of the purpose and spirit of this rule.
- 500.34 All Best Western Members are expected to comply with Best Western's guaranteed reservations system as prescribed in the Regulatory Documents.
- 500.35 The hotel staff of a Best Western Property shall give prompt and courteous attention to any guest concern. When complaints are received at Best We
Source: Item 23 — Receipts (FDD pages 108–413)
What This Means (2025 FDD)
According to the 2025 Best Western Franchise Disclosure Document, the number of free complaints a Best Western hotel with more than 200 rooms is allowed is six. The FDD outlines a tiered system for complaint costs based on hotel size. For hotels in the 201+ room category, the first six complaints are free.
After the initial six free complaints, Best Western charges $100 each for complaints 7 through 10. Any complaints beyond the first ten will incur a charge of $250 each.
This policy is measured on a Best Western fiscal year basis. It is important to note that these charges are separate from first contact resolutions regarding accommodations and service, as defined in the Rules and Regulations.