What must Best Western hotels provide in each guest room in addition to coffee or tea?
Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
- 700.43 Bottled or canned water (spring or mineral water) is to be available to the guest on site 24 hours a day, free or at charge (an acceptable solution is to offer water in a vending machine).
Only where tap water is not safe to drink (as determined by the appropriate regulatory authority), there must be a notice in the room and a minimum of 1 liter of bottled water per day will be provided in the room, free of charge.
700.44 Additional complimentary toiletries shall be available on-site to guests, on request, 24 hours daily, free of charge. The following items, if not provided in guestrooms, shall be available at reception: razor, shaving foam, toothbrush, toothpaste, comb, sanitary napkins (an acceptable solution is to offer sanitary napkins via a vending machine in a public restroom) and sewing kits.
Shades and lamps, light fixtures and bulbs shall be dusted daily, and have no frayed cords or stained, bent or broken shades. Adequate lighting shall be provided in all areas of the room. Refer to the Best Western Renovation & Refurbishing Guidelines for adequate lighting requirements per room.
- 900.13 At least one light shall be operated by switch at the entrance door.
- 900.14 Each guest room shall contain one waste basket. (See Chapter X.)
- 900.15 Intentionally omitted.
- 900.16 Bedroom draperies shall be in good condition and open and close with cords or pull wands. Drapery rods shall be firmly fastened to wall or ceiling, properly strung and in good operating condition. Refer to Best Western's Renovation & Refurbishing Guidelines for additional drapery specification requirements.
- 900.17 On or before December 31, 2012, all cathode ray tube ("CRT") televisions shall be replaced with televisions that comply with the following Television Guidelines. Flat panel televisions purchased prior to July 1, 2011 that do not meet the following Television Guidelines will be deemed acceptable for Best Western and Best Western Plus hotels until seven (7) years after the original date of manufacture by which time they must be replaced with a television that meets the following Television Guidelines.
Television Guidelines
Any televisions purchased for use in guest rooms must meet the following guidelines with respect to minimum sizes and HD programming in accordance with this Rule 900.17. All televisions shall be commercial grade LCD, LED or plasma flat panel televisions with HDMI, Proidium chip and VGA ports. All measurements are diagonal.
By December 31, 2024, all televisions, for all Best Western branded hotels, shall be replaced with televisions that comply with the following Television Guidelines:
Source: Item 23 — Receipts (FDD pages 108–413)
What This Means (2025 FDD)
According to the 2025 Best Western FDD, if tap water is unsafe to drink, as determined by the appropriate regulatory authority, Best Western hotels must provide a notice in the room and a minimum of 1 liter of bottled water per day in the room, free of charge.
Best Western hotels must also make additional complimentary toiletries available on-site to guests, on request, 24 hours daily, free of charge. If not provided in guestrooms, the following items must be available at reception: razor, shaving foam, toothbrush, toothpaste, comb, sanitary napkins (an acceptable solution is to offer sanitary napkins via a vending machine in a public restroom) and sewing kits.
Additionally, each guest room must contain one waste basket. Shades and lamps, light fixtures and bulbs must be dusted daily, and have no frayed cords or stained, bent or broken shades. Adequate lighting must be provided in all areas of the room, with at least one light operated by a switch at the entrance door. Bedroom draperies must be in good condition and open and close with cords or pull wands, and drapery rods must be firmly fastened to the wall or ceiling and in good operating condition.
By December 31, 2024, all televisions in Best Western branded hotels must be replaced with televisions that comply with the Television Guidelines. All televisions must be commercial grade LCD, LED or plasma flat panel televisions with HDMI, Proidium chip and VGA ports. Measurements are diagonal.