Is a Best Western franchisee required to comply with all changes Best Western adopts?
Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
There is no limit on our right to make changes to the system of operating hotels under the Best Western Identifying Marks and you must comply with all changes we adopt. We may require that you purchase a particular brand of product or service for resale to be sold from the Property from us or from a source we designate.
Source: Item 16 — Restrictions on What the Franchisee May Sell (FDD pages 87–88)
What This Means (2025 FDD)
According to the 2025 Best Western FDD, franchisees must comply with all changes that Best Western adopts to its system of operating hotels under the Best Western Identifying Marks. This includes changes to the types and levels of services, amenities, and products offered at the property, as well as requirements regarding supplies and suppliers.
This requirement means that as Best Western evolves its brand standards, service offerings, or required products, franchisees must adapt their operations to align with these changes. While this ensures brand consistency and potentially enhances the customer experience, it also places an obligation on the franchisee to invest in updates, training, or new equipment as mandated by Best Western.
For a prospective franchisee, this underscores the importance of staying informed about upcoming changes and budgeting for potential expenses related to compliance. It also highlights the need to maintain a good relationship with Best Western to understand the rationale behind the changes and how they are expected to benefit the franchise in the long run. Furthermore, franchisees should factor in the cost of compliance when evaluating the overall profitability and return on investment of their Best Western franchise.