What is the deadline for Best Western properties to install and maintain a Property Management System that is certified with the Best Western Two-Way Interface and endorsed by Best Western?
Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
Compliance Rules:
- All Properties are required to install and maintain a Property Management System that is certified with the Best Western Two-Way Interface and endorsed by Best Western by December 31, 2009. Any Property not installing a PMS will be deemed not in compliance.
- Any non-complying Property will be restricted on the Best Western reservation system and required to comply within 90 days of restriction. Continued or reoccurring non-compliance of this requirement once the Property has been restricted for non-compliance will result in review by the Board for possible cancellation of the Best Western Membership.
- The December 31, 2009 compliance date in this Proposal applies to Members whose Best Western Membership was approved on or before May 31, 2005; unless the compliance date is changed due to their becoming a reaffiliated Member following a change of 50% or more in a Property's ownership where the Best Western Property does not qualify for an automatic transfer "reaffiliation," or due to a requirement of a conditional extension that has been granted as part of the hearing process or Board evaluation because of past due Membership conditions.
Best Western will charge the Member Property a one-time installation fee to recover the Best Western resource costs necessary to effect the implementation of Two-Way. This one-time installation fee is $1,500.
Source: Item 23 — Receipts (FDD pages 108–413)
What This Means (2025 FDD)
According to Best Western's 2025 Franchise Disclosure Document, all properties were required to install and maintain a Property Management System (PMS) that is certified with the Best Western Two-Way Interface and endorsed by Best Western by December 31, 2009. Properties that did not comply with this requirement were to be restricted on the Best Western reservation system and given 90 days to comply.
Continued non-compliance could lead to a review by the Board for possible cancellation of the Best Western Membership. However, this compliance date applied to members whose Best Western Membership was approved on or before May 31, 2005, unless the compliance date was changed due to reaffiliation following a change of 50% or more in a Property's ownership, or due to a requirement of a conditional extension granted as part of a hearing process or Board evaluation because of past due Membership conditions.
Best Western also charges a one-time installation fee of $1,500 to recover the resource costs necessary to implement the Two-Way Interface. Additionally, Best Western incurs annual certification testing costs of $53,000 per PMS product, per year.