By what date was each Best Western Property required to complete *Because We Care Clean* training?
Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
Effective December 31, 2009, each Property is required to have at least one staff person at the Property that has completed a Because We Care (formerly known as I Care) training program instructed by Best Western and has passed the certification exam. In the event of turnover of the only qualified staff person, another staff person must complete the Best Western training and pass the certification exam within 90 days. Additionally, by December 31, 2012, each Property will complete Because We Care Clean (formerly known as I CARE 2) training. Furthermore, effective June 1, 2013, each Property will be required to implement and thereafter maintain a General Clean and Preventative Maintenance Program.
Source: Item 23 — Receipts (FDD pages 108–413)
What This Means (2025 FDD)
According to Best Western's 2025 Franchise Disclosure Document, each Best Western property was required to complete Because We Care Clean training by December 31, 2012. This training program was formerly known as I CARE 2.
This requirement ensures that all Best Western properties adhere to a consistent standard of cleanliness, which is crucial for maintaining the brand's reputation and meeting customer expectations. Franchisees must ensure their staff completes this training to avoid potential non-compliance issues.
In addition to the Because We Care Clean training, Best Western also requires properties to implement and maintain a General Clean and Preventative Maintenance Program, effective June 1, 2013. These measures collectively aim to uphold the quality and hygiene standards expected by guests at Best Western locations. Prospective franchisees should factor in the time and resources needed for these training and maintenance programs when evaluating the overall investment.