Does AutoClerk have the right to make updates to the Service for Best Western franchisees, and if so, what are some reasons they might do so?

According to Best Western's 2025 Franchise Disclosure Document, AutoClerk retains sole control over the operation, provision, maintenance, and management of the Service provided to Best Western franchisees, including the selection, deployment, modification, and replacement of the Service, as well as the performance of Updates. The FDD defines "Updates" to include updates, upgrades, releases, improvements, changes, new versions, and other modifications to the Service.

AutoClerk reserves the right, in its sole discretion, to make any Updates to the Service that it deems necessary or useful. These updates can be implemented for several reasons, including to maintain or enhance the Service, to bolster the competitive strength of the Service, to improve the Service's cost or performance, or to ensure compliance with applicable laws.

While AutoClerk aims to provide continuous service, the document acknowledges that the Service may be unavailable from time to time due to routine or non-routine Updates. AutoClerk commits to using reasonable efforts to schedule downtime with customers in advance when possible and aims to maintain service availability 99.0% of the time, barring specific exceptions outlined in the agreement.