Who is the approved supplier and licenser of the BWI Two-Way connect software for Best Western franchisees?
Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
We are the only approved supplier and licenser of the BWI Two-Way connect software, which connects your PMS software system to our hotel software system.
Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 61–64)
What This Means (2025 FDD)
According to Best Western's 2025 Franchise Disclosure Document, Best Western is the only approved supplier and licenser of the BWI Two-Way connect software. This software is essential because it connects the franchisee's Property Management System (PMS) to Best Western's hotel software system.
This requirement means that franchisees must obtain the BWI Two-Way connect software directly from Best Western and cannot use alternative suppliers or software for this specific function. This ensures uniformity and compatibility across all Best Western locations, allowing for seamless data exchange and integration with the brand's central systems.
While franchisees have some flexibility in choosing suppliers for other products and services, the BWI Two-Way connect software is a mandatory purchase directly from Best Western. This is part of Best Western's broader strategy to maintain standards and consistency across its properties, as outlined in Item 8 of the FDD, which details restrictions on sources of products and services.