Does Best Western allow packet/sachet shampoo in guest bathrooms, and what is the alternative if not?

According to Best Western's 2025 Franchise Disclosure Document, packet/sachet shampoo is not acceptable for guest bathrooms. Instead, each guest bathroom must offer bottled shampoo or a conveniently located shampoo/shower/bath gel dispenser. This requirement ensures that Best Western maintains a consistent standard of quality and guest experience across all its locations.

This standard is part of Best Western's broader effort to establish a "branded" bath amenity program, ensuring that each hotel brand within the Best Western system meets certain minimum requirements. In addition to shampoo, each bathroom must provide two bars of packaged soap, with specific size and weight requirements. However, a Best Western approved soap dispenser with dispensed product is allowed in the bath area in lieu of a bar of soap provided a 1 1/2 size facial bar is available at the vanity area.

By mandating bottled shampoo or dispensers, Best Western aims to provide a higher-quality and more convenient experience for guests. This requirement helps to differentiate Best Western from budget hotels that may opt for cheaper alternatives like shampoo packets. Franchisees must adhere to these standards to maintain brand consistency and meet guest expectations. Extra soap and/or shampoo must also be available upon request.

Maintaining these standards is crucial for Best Western properties to ensure guest satisfaction and uphold the brand's reputation. Franchisees should factor in the cost of providing bottled shampoo or dispensers when budgeting for room supplies. Regular inspections may occur to verify compliance with these requirements, as Best Western emphasizes maintaining clean, attractive, and well-supplied guest rooms and bathrooms.