Under what condition will Best Brains provide additional assistance beyond the standard operational support?

According to Best Brains' 2025 Franchise Disclosure Document, Best Brains will provide additional assistance to franchisees upon written request. However, this additional support will incur a cost. The franchisee will be responsible for covering Best Brains' personnel fees for providing the assistance, as well as other reasonable expenses like transportation and lodging.

This means that while Best Brains offers both pre-opening and post-opening operational support as part of the franchise agreement, franchisees can request more intensive or specialized help if needed. This could be beneficial for franchisees facing unique challenges or those who want extra guidance in specific areas of their business.

However, it's important for prospective franchisees to consider the potential costs associated with this additional assistance. Before making a request, franchisees should clarify the exact fees and expenses involved to avoid unexpected charges. Understanding the scope and cost of additional support is crucial for budgeting and managing expenses effectively as a Best Brains franchisee.