Does Best Brains have sole rights to telephone numbers used for the Franchised Business?
Best_Brains Franchise · 2025 FDDAnswer from 2025 FDD Document
Promptly notify the telephone company and all listing agencies of the termination or expiration of your right to use any telephone number and any regular, classified or other listings associated with the Marks and to authorize transfer of same to or at the direction of the Company.
You agree that we have the sole rights to and interest in all e-mail and internet addresses, websites, domain names, social media sites and search engine identifiers, and all telephone and facsimile numbers and directory listings associated with the Marks, and you authorize us, and appoint us as your attorney-in-fact, to direct such telephone companies, internet service providers, domain name registrars, social media hosts and all listing agencies to transfer same to us or our designee.
Source: Item 23 — RECEIPTS (FDD pages 42–190)
What This Means (2025 FDD)
According to Best Brains' 2025 Franchise Disclosure Document, Best Brains maintains sole rights to telephone numbers associated with the brand. Upon termination or expiration of the franchise agreement, the franchisee must promptly notify the telephone company and listing agencies of the termination of their right to use any telephone number associated with the Best Brains marks and authorize the transfer of the same to Best Brains.
Best Brains asserts that it has sole rights to all telephone and facsimile numbers associated with the Best Brains marks. The franchisee authorizes Best Brains to direct telephone companies and listing agencies to transfer these numbers to Best Brains or its designee. This ensures that upon termination or expiration of the franchise agreement, Best Brains can maintain consistent branding and customer communication.
This requirement is fairly standard in franchising to protect brand consistency and goodwill. By retaining control over phone numbers and listings, Best Brains can ensure a smooth transition if a franchise closes or transfers, and prevent confusion among customers who may associate the phone number with the Best Brains brand.