Does Best Brains impose any conditions that limit a franchisee's access to customers?

According to the 2025 Best Brains FDD, Best Brains does not impose any restrictions or conditions that limit a franchisee's access to customers. However, the franchisee must offer and sell only those goods and services which Best Brains has approved and must offer all goods and services that Best Brains designates. All goods and services provided by the franchisee must be presented in accordance with Best Brains' System Standards, and Best Brains retains the right to change the types of authorized goods or services.

While Best Brains does not directly limit access to customers, the franchisee's ability to reach and serve customers is indirectly affected by the franchisor's control over the approved goods and services. This means that a franchisee cannot independently introduce new products or services without the franchisor's consent, which could potentially limit their ability to cater to specific customer demands or market trends in their local area.

Additionally, upon termination or expiration of the franchise agreement, the franchisee is restricted from soliciting business from any customer of the Franchised Business within the same geographic area for a period of two years. This non-solicitation clause directly limits the franchisee's access to customers post-termination, as it prevents them from actively pursuing business from their former customer base, which could significantly impact their ability to start a similar business in the same area.