What customer information must a Best Brains franchisee provide upon termination or expiration?

According to Best Brains' 2025 Franchise Disclosure Document, upon termination or expiration of the franchise agreement, a franchisee must deliver to Best Brains the names, addresses, and telephone numbers of their customers from the preceding three years. This requirement ensures that Best Brains can maintain contact with the students and offer them continued services through other franchise locations.

This information is crucial for Best Brains to ensure a smooth transition for students and to protect its brand reputation. By having access to customer contact information, Best Brains can facilitate the transfer of students to other learning centers, minimizing disruption to their education. This also allows Best Brains to retain customers within the system, preserving revenue and market share.

For a prospective franchisee, this means maintaining accurate and up-to-date records of customer information throughout the term of the agreement. It also highlights the importance of understanding the obligations that continue even after the franchise agreement ends. Franchisees should be prepared to provide this information promptly and accurately to comply with the terms of the agreement.