Are Best Brains center managers and assistants required to complete certification?

Based on the 2025 Best Brains Franchise Disclosure Document, franchisees themselves must get training/operations manual certified every three years and upon renewal. There is a fee of $50 for each attempt to obtain this certification. The FDD does not explicitly state whether center managers and assistants are required to undergo certification. However, Best Brains does offer app support from certified teachers (hired by Corporate) to any Best Brains students enrolled in Math or English. Franchisees must pay a $1 per subject (Math and English only) per student monthly bbSupport Fee for this service.

While the FDD does not specify certification requirements for center managers and assistants, it does state that Best Brains may require franchisees to participate in up to five days per calendar year of refresher training in the operations and marketing of the Franchised Business. The refresher training will be at a location Best Brains chooses or may be electronic. Franchisees must pay all travel and living expenses to attend training.

Given the lack of explicit information in the FDD, prospective franchisees should directly ask Best Brains whether certification is required for center managers and assistants. Understanding the training and certification requirements for all staff members is crucial for ensuring consistent service quality and compliance with Best Brains's standards.