What actions can Best Brains take if a franchisee fails to reimburse telephone costs?
Best_Brains Franchise · 2025 FDDAnswer from 2025 FDD Document
- (i) We shall notify the you of monthly of the cost of such telephone service and you shall, within five days of receipt of such a bill, reimburse us for our costs in maintaining telephone numbers for the Franchised Business.
- (ii) If you do not so reimburse us, we may instruct the telephone service provider to terminate such telephone number(s) or to transfer such number(s) to us or our designee.
Source: Item 23 — RECEIPTS (FDD pages 42–190)
What This Means (2025 FDD)
According to Best Brains' 2025 Franchise Disclosure Document, Best Brains will notify the franchisee monthly of the cost of telephone service for the franchised business. The franchisee is then required to reimburse Best Brains within five days of receiving the bill.
If the franchisee fails to reimburse Best Brains for the telephone costs, Best Brains has the right to instruct the telephone service provider to either terminate the telephone number or transfer the number to Best Brains or their designee. This ensures that Best Brains can maintain control over the telephone services associated with the franchise, even if the franchisee does not fulfill their financial obligations.
This policy is fairly common in franchising, as franchisors often need to ensure consistent branding and customer service. By maintaining control over the phone number, Best Brains can prevent disruptions in communication with customers and ensure that the phone number is used appropriately, even if a franchisee is not meeting their financial obligations.