ITEM 11 FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING

Except as listed below, the Franchisor is not required to provide you with any assistance:

Pre-Opening Assistance: Before you open your Store, we will:

• 1. Provide you with site selection criteria and general building, design and construction requirements for your Store (Franchise Agreement, Sections 5A and B).
• 1. Provide you with the Approved Suppliers and Approved Supplies List (Franchise Agreement, Section 6C).
• 1. Provide you with either a written copy or an electronic copy of the Manual (or electronic access to the Manual) (Franchise Agreement, Section 6I).
• 1. Provide the training programs described below (Franchise Agreement, Sections 7B and 7C).
• 1. Provide you with opening support for your Store and any additional support we determine necessary (Franchise Agreement, Sections 7B and 7C).

Ongoing Assistance. During the operation of your Store, we will:

• 1. Maintain the Advertising Fund (Franchise Agreement, Section 8A).
• 1. Provide updates to the Approved Suppliers and Approved Supplies Lists and continue to research and develop new products (Franchise Agreement, Section 6C).
• 1. Make periodic visits to your Store as we reasonably determine to be necessary to provide consultation and guidance (Franchise Agreement, Section 6G).
• 1. Provide refresher training courses, and regional meetings and conventions as we determine necessary and require you to attend. We will not charge franchisees and managers to attend

regularly scheduled refresher training courses. We may charge you a fee to attend (and for your employees to attend) regional meetings or conventions that we deem necessary. In this event, you must pay all expenses for you and your employees, including travel and living expenses (Franchise Agreement, Section 7E).

• 1. Provide ongoing communication and support and updates to the Manual (Franchise Agreement, Section 6C).
• 1. Provide technical assistance and support through the telephone (Franchise Agreement, Section 6C).

Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 23–30)