Does Bens Soft Pretzels provide opening support for the store?

According to Bens Soft Pretzels' 2025 Franchise Disclosure Document, Bens Soft Pretzels does provide opening support for new franchise locations. Specifically, Bens Soft Pretzels will provide franchisees with pre-opening and on-the-job supervision and assistance at the store premises for approximately five days around the time of the store's opening.

This support is a valuable benefit for new franchisees, as it provides hands-on guidance during the critical launch phase of the business. Having experienced personnel on-site can help ensure a smooth opening and adherence to Bens Soft Pretzels' standards. This type of support is fairly common in the franchise industry, as franchisors recognize the importance of a strong start for new locations.

In addition to the opening support, Bens Soft Pretzels also provides initial and ongoing training programs. The initial training occurs within one month after signing the Franchise Agreement and covers various aspects of the business. Ongoing training, up to five days per calendar year, is also required and may take place at an annual convention or business meeting. Franchisees are responsible for their travel and living expenses for these additional training programs or meetings, and fees may apply as detailed in Item 6 of the FDD.