What operational routines must a Bens Soft Pretzels franchisee adopt and use?
Bens_Soft_Pretzels Franchise · 2025 FDDAnswer from 2025 FDD Document
to Privacy Laws, including by adding other similar restrictions that may be required under other state or federal Privacy Laws, and you agree to comply with the same.
L. Compliance with Law; Licenses and Permits. You must at all times maintain your premises and conduct your Store operations in compliance with all applicable laws, regulations, codes and ordinances. You must secure and maintain in force all required licenses, permits and certificates relating to your Store and be prepared to furnish copies upon request.
You acknowledge that you are an independent business and solely responsible for control and management of your Store, including, but not limited to, the hiring and discharging of your employees and setting and paying wages and benefits of your employees. You acknowledge that we have no power, responsibility or liability in respect to the hiring, discharging, setting and paying of wages or related matters.
You must immediately notify us in writing of any claim, litigation or proceeding that arises from or affects the operation or financial condition of your BEN'S SOFT PRETZELS business or Store, including any notices of health code violations or other license violations.
M. Participation in Internet Websites or Other Online Communications. We may require you, at your expense, to participate in our BEN'S SOFT PRETZELS website on the Internet, our intranet system or extranet system or other online communications as we may require. We
have the right to determine the content and use of our website and intranet or extranet system and will establish the rules under which franchisees may or must participate. You may not separately register any domain name containing any of the Trademarks, participate in any website (including any social media platform) that markets goods and services similar to a BEN'S SOFT PRETZELS store, or operate a website or social media site for your Store that does not link to our website and/or that we do not approve. We will provide you with template websites to be used only in accordance with our standards and will list your Store on our primary website. We retain all rights relating to our website and intranet system and may alter or terminate our website, extranet system or intranet system. Your general conduct on our website and intranet and extranet systems or other online communications and specifically your use of the Trademarks or any advertising is subject to the provisions of this Agreement. In particular, you shall not either directly or indirectly create, develop, maintain, and/or use your own website, blog, vlog, social network, or other on-line venue or communication on the Internet using any of the Trademarks, or otherwise use any of the Trademarks on the Internet in any other manner including for search engine advertising purposes without our prior written consent. You acknowledge that certain information related to your participation in our website or intranet system may be considered Confidential Information, including access codes and identification codes. Your right to participate in our website and intranet or extranet system, or otherwise use the Trademarks or System on the Internet or other online communications, will terminate when this Agreement expires or terminates.
- N. System Modifications.
Source: Item 22 — CONTRACTS (FDD pages 46–47)
What This Means (2025 FDD)
According to the 2025 Bens Soft Pretzels Franchise Agreement, franchisees must adhere to specific operational routines and standards to maintain uniformity and protect the brand's goodwill. These include maintaining the premises in compliance with all applicable laws, regulations, and ordinances, as well as securing and maintaining all required licenses and permits. Franchisees are responsible for the control and management of their store, including hiring, discharging, and paying employees. They must also notify Bens Soft Pretzels of any claims, litigation, or proceedings affecting the business. Franchisees may be required to participate in Bens Soft Pretzels' website or other online communications.
Bens Soft Pretzels franchisees must confine their business to the preparation and sale of only approved menu items and other food and beverage products designated in writing by Bens Soft Pretzels. Franchisees must use and honor only system-wide gift cards, certificates, and checks from approved suppliers. They are also required to modernize or replace the building, premises, trade dress, equipment, and fixtures as needed to conform to the standards of new Bens Soft Pretzels stores. All signage must comply with current specifications, which may change, and franchisees are responsible for the costs of these changes.
Franchisees must also adhere to advertising and promotional material guidelines. All advertising and promotional materials must be submitted to Bens Soft Pretzels for approval before use. If Bens Soft Pretzels does not respond within 14 days, the materials are deemed unapproved. Franchisees may be required to participate in local advertising cooperatives and contribute to their programs. Franchisees must obtain written approval for all promotional and advertising materials, creative execution, and media schedules before implementation. These measures ensure that all Bens Soft Pretzels locations maintain a consistent brand image and quality, which is typical in franchise systems to protect the overall brand and customer experience.