If a Bens Soft Pretzels franchisee requests additional assistance, how is the cost determined?
Bens_Soft_Pretzels Franchise · 2025 FDDAnswer from 2025 FDD Document
g expenses.
- (4) Additional Assistance. At your request, we will provide additional assistance beyond our standard support, at a cost to you based on our then current fee for the respective personnel performing this assistance plus other reasonable expenses including all transportation, lodging and other expenses.
- (5) We may, at our option, maintain one or more telephone number(s) for the Store and, if we do maintain the number(s), you will be authorized and required to use the number(s) during the term of the Franch
Source: Item 6 — OTHER FEES (FDD pages 12–16)
What This Means (2025 FDD)
According to the 2025 Bens Soft Pretzels Franchise Disclosure Document, if a franchisee requests additional assistance beyond the standard support offered, Bens Soft Pretzels will provide it at a cost. This cost is based on the then-current fee for the personnel providing the assistance, in addition to reasonable expenses. These expenses include transportation, lodging, and other related costs. Currently, the cost for additional assistance is $500 per day, plus the cost of transportation, lodging, and other expenses.
This means that if a Bens Soft Pretzels franchisee needs extra help with their store operations, marketing, or any other aspect of the business, they will be charged for the time and resources Bens Soft Pretzels dedicates to providing that support. The franchisee will need to budget not only for the daily fee but also for all associated travel and accommodation costs for the Bens Soft Pretzels personnel.
It's important for prospective franchisees to understand that these costs can accumulate quickly, especially if the assistance requires multiple days or involves travel to the store's location. Franchisees should carefully assess their needs for additional support and factor these potential expenses into their financial planning. They should also confirm with Bens Soft Pretzels what the 'then current fee' is, as it is subject to change.