What happens if the franchisee does not pass the Bens Soft Pretzels training program?
Bens_Soft_Pretzels Franchise · 2025 FDDAnswer from 2025 FDD Document
Before the start of your Store, we will provide five days of initial training on the operation of a Store for up to three people. Although there are no additional fees for this training, you must pay for all travel and living expenses which you and any of your employees incur in connection with training. You and your manager must pass the training program to our satisfaction. If you do not pass the training program, we can terminate your Franchise Agreement. We will not be liable to return any franchise fee or pay any costs or expenses you incur if we terminate your Franchise Agreement because you do not pass the training program. If you will operate a Mobile Store, you must also complete any training relating to mobile units that we require.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 23–30)
What This Means (2025 FDD)
According to Bens Soft Pretzels' 2025 Franchise Disclosure Document, both the franchisee and their manager must successfully complete the training program. This initial training consists of five days of instruction on operating a Bens Soft Pretzels store. While there are no additional fees for the training itself, the franchisee is responsible for covering all travel and living expenses incurred by themselves and their employees during the training period.
If the franchisee or their manager fails to meet the standards of the training program, Bens Soft Pretzels has the right to terminate the Franchise Agreement. In the event of such termination due to failure to pass the training, Bens Soft Pretzels is not obligated to refund any portion of the initial franchise fee, nor will they cover any costs or expenses the franchisee incurred.
This policy highlights the importance Bens Soft Pretzels places on proper training and adherence to their operational standards. It also underscores the financial risk a franchisee assumes if they, or their designated manager, do not fully engage with and successfully complete the training program. Prospective franchisees should carefully consider this aspect and ensure they are prepared to dedicate the necessary time and effort to the training to avoid potential termination of their agreement and loss of their initial investment.