Are Bens Soft Pretzels franchisees required to obtain a POS system?
Bens_Soft_Pretzels Franchise · 2025 FDDAnswer from 2025 FDD Document
You must keep your books and business records according to our formats. To facilitate your reporting to us and other communications, you must maintain certain systems in operating the Store. You must obtain a POS system that complies with our standards and requirements, including all future updates, supplements and modifications (the "POS System") and sign any related agreements, attached as Schedule G to the Franchise Agreement.
The POS System includes all hardware and software used in the operation of the Store, including electronic point-of-sale cash registers and any designated software used to record and analyze sales, customer count, average check amount, customer data, labor, inventory, product usage, employee information and tax information. The POS System also will include any credit card processing system and/or gift card processing system we designate. We require that you use the complete bundle including
point of sale hardware and software system for collecting detailed sales information and generating various sales reports and the payments processing system provided by our approved supplier. We have independent access to the information and data you maintain; and there are no contractual limitations on our right to access the information and data. We are not obligated to repair the computer system or any of the hardware associated with the point of sale system.
You may be required to pay certain fees to our designated approved supplier on a monthly basi
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 23–30)
What This Means (2025 FDD)
According to Bens Soft Pretzels's 2025 Franchise Disclosure Document, franchisees are required to obtain a Point of Sale (POS) system. Franchisees must acquire a POS system that adheres to Bens Soft Pretzels's standards, requirements, and any future updates. As part of the franchise agreement, franchisees must also sign any related agreements, which are included as Schedule G.
The POS system encompasses all hardware and software essential for store operations. This includes electronic point-of-sale cash registers and designated software designed to record and analyze various data points such as sales, customer count, average check amount, customer data, labor, inventory, product usage, employee information, and tax information. The POS system also integrates any credit card processing system and/or gift card processing system that Bens Soft Pretzels designates.
Bens Soft Pretzels requires franchisees to use the complete bundle, including the point of sale hardware and software system for collecting detailed sales information and generating various sales reports, as well as the payments processing system provided by their approved supplier. Bens Soft Pretzels maintains independent access to the information and data within the system, without any contractual limitations on their right to access this information. However, Bens Soft Pretzels is not obligated to repair the computer system or any of the hardware associated with the point of sale system. Franchisees may also be required to pay certain fees to Bens Soft Pretzels's designated approved supplier on a monthly basis.