When must a Bens Soft Pretzels franchisee sign a general release of claims?

According to the 2025 Bens Soft Pretzels Franchise Disclosure Document, a franchisee and their owners and guarantors must execute a general release of claims if they choose to renew their franchise agreement. This release must be in a form prescribed by Bens Soft Pretzels.

This requirement is one of several conditions that must be met to renew the franchise agreement. Other conditions include providing notice of intent to renew, signing the then-current form of the franchise agreement, completing any necessary modernizations to meet current brand standards, remaining in good standing with all obligations fulfilled, renewing the store lease, and complying with current training requirements.

The general release of claims means the franchisee agrees to waive any existing or potential legal claims against Bens Soft Pretzels. This is a significant consideration for franchisees contemplating renewal, as it could prevent them from pursuing legal action related to past issues or disputes. Franchisees should carefully consider the implications and seek legal counsel before signing such a release.