Does the Bens Soft Pretzels franchise agreement allow franchisees to communicate with regulators?

According to the 2025 Bens Soft Pretzels Franchise Disclosure Document, if Bens Soft Pretzels does not deliver the disclosure document on time, or if it contains a false or misleading statement, or a material omission, a violation of federal and state law may have occurred. In such a case, it should be reported to the Federal Trade Commission in Washington, D.C., and the state agency listed on Exhibit A.

This disclosure indicates that franchisees have the right to report potential violations of franchise law to regulatory agencies. This is a standard protection in franchising, ensuring franchisees can raise concerns about the franchisor's conduct without fear of retaliation. The inclusion of this statement in the FDD reinforces Bens Soft Pretzels's obligation to provide accurate and timely information to prospective franchisees.

Prospective franchisees should carefully review Exhibit A of the FDD to identify the specific state agency to contact in case of a potential violation. Understanding this reporting process is crucial for protecting their investment and ensuring compliance with franchise regulations. Franchisees should also consult with an attorney to fully understand their rights and obligations under the franchise agreement and applicable laws.