What is the duration of the Strive 4 Five Customer Service Overview training for Bens Soft Pretzels?
Bens_Soft_Pretzels Franchise · 2025 FDDAnswer from 2025 FDD Document
| Signage Review / Marketing Review | 4 | 0 | Goshen, Indiana/Virtual Training |
|---|---|---|---|
| Lease Review / Build-out Review | 2 | 0 | Goshen, Indiana/Virtual Training |
| Equipment Review / Product Ordering Review | 2 | 0 | Goshen, Indiana/Virtual Training |
| Payroll | 1 | 0 | Goshen, Indiana/Virtual Training |
| Staffing | 1 | 0 | Goshen, Indiana/Virtual Training |
| Training Overview / Store Opening Overview | 1 | 0 | Goshen, Indiana/Virtual Training |
| Pepsi Orientation | 1 | 0 | Goshen, Indiana/Virtual Training |
| Point of Sale (POS) Overview | 2 | 0 | Goshen, Indiana/Virtual Training |
| Laptop Orientation / Website Backend | 1 | 0 | Goshen, Indiana/Virtual Training |
| Vendor Overview and Orientation | 2 | 0 | Goshen, Indiana/Virtual Training |
| Strive 4 Five Customer Service Overview | .5 | 0 | Goshen, Indiana/Virtual Training |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 23–30)
What This Means (2025 FDD)
According to the 2025 Bens Soft Pretzels Franchise Disclosure Document, the Strive 4 Five Customer Service Overview training is scheduled for 0.5 hours. This training is part of the initial training program that franchisees are required to attend within one month of signing the Franchise Agreement. The training can be conducted either in Goshen, Indiana, or virtually.
This overview is designed to equip franchisees with the basics of customer service as defined by Bens Soft Pretzels. Given the short duration, it likely covers key principles and expectations for customer interaction. Franchisees should anticipate a concise session focused on the brand's customer service philosophy.
Prospective franchisees should consider this customer service training as an essential component of their preparation. Understanding and implementing the 'Strive 4 Five' approach is crucial for maintaining brand standards and ensuring customer satisfaction. It is important to clarify what specific topics are covered during the .5 hour and how in-store training will reinforce the customer service values.