What standards does Ben Jerrys consider when approving suppliers?

According to Ben Jerrys's 2025 Franchise Disclosure Document, several factors are considered when approving suppliers. These include the supplier's ability to meet Ben Jerrys's current standards and specifications, their quality controls, and their capacity to promptly and reliably supply the franchisees' needs. Ben Jerrys also considers the potential for the franchise system to benefit from marketplace efficiencies when choosing suppliers.

When approving Non-Proprietary Products, equipment, supplies, services, and other items, Ben Jerrys assesses their conformity with the company's specifications, compatibility with Ben & Jerry's products, consistency with the desired image of the Ben Jerrys system, and their availability to the system. Ben Jerrys retains sole control over the products authorized for sale within the system and may deny approval for any reason.

If a franchisee wishes to purchase unapproved products or services from unapproved suppliers, they must submit a written request to Ben Jerrys, along with samples or evidence of conformity with Ben Jerrys's specifications. Ben Jerrys has the right to inspect the supplier's facilities and evaluate samples, with the franchisee bearing the costs of evaluation and testing. Ben Jerrys will then notify the franchisee of their decision within 90 days. If approved, the franchisee can use the item for a 6-month test period, after which Ben Jerrys will decide whether to approve it for system-wide use.

Ben Jerrys estimates that franchisees must obtain approximately 75% of their total purchases and leases from approved suppliers or according to Ben Jerrys's specifications when establishing their shop. This percentage increases to approximately 80% for the continuing operation of the shop. This requirement ensures consistency and quality across all Ben Jerrys locations, but it also limits the franchisee's autonomy in choosing suppliers and potentially securing better deals independently.