What is the standard Scoop Shop configuration for the Ben Jerrys POS system?
Ben_Jerrys Franchise · 2025 FDDAnswer from 2025 FDD Document
The standard Scoop Shop configuration and requirements are:
- 1- 1- POS terminal or 1 Tablet with POS stand
- 2- 1- Cash drawer
- 3- 1- Thermal Receipt printer and power supply
- 4- 1- Phone line for communication 1- DSL line or cable modem providing constant connection to Internet for portal, credit cards, and wi-fi
- 5- Dashboard near real time sales and transaction information
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 43–60)
What This Means (2025 FDD)
According to Ben Jerrys's 2025 Franchise Disclosure Document, the standard Scoop Shop POS system configuration includes several key components. This setup is essential for processing sales and managing transactions at the front counter. The standard configuration consists of a single POS terminal or tablet with a POS stand, a cash drawer, a thermal receipt printer with a power supply, and a phone line for communication.
In addition to these components, the configuration requires a DSL line or cable modem to provide a constant internet connection for the portal, credit card processing, and Wi-Fi access. Ben & Jerry's also includes a dashboard that provides near real-time sales and transaction information. This comprehensive POS system is designed to ensure efficient operations and accurate sales tracking for Ben Jerrys franchisees.
Prospective franchisees should note that while the POS system on the front counter is intended for ringing sales and transactions, the franchisee is solely responsible for the local protocols, monitoring, and maintenance of the iOS system, depending on the selected equipment. The FDD also states that franchisees are required to purchase additional hardware, estimated to cost between $1,000 and $1,500, to support online ordering, including orders for cakes, catering, and on-demand delivery.