What section of the Ben Jerrys manual covers 'Scooping 101'?
Ben_Jerrys Franchise · 2025 FDDAnswer from 2025 FDD Document
Section 7.18 of the Franchise Agreement shall be deleted and shall be replaced by the following Section 7.18:
- 7.18 Without limiting the requirements of Section 18.1, the day-to-day operations of the Scoop Shop shall be under the direct supervision of OPERATOR or a manager of OPERATOR who has satisfactorily completed Scoop U Training.
In addition, the Authorized Warehouse shall be under the direct supervision of the OPERATOR [, or a manager of the Catering Entity who has successfully completed Scoop U training (which training may have been completed in relation to the Scoop Shop prior to the signing of the Warehouse Addendum)]. OPERATOR shall maintain a competent, conscientious, trained staff, including a fully-trained manager (who may be OPERATOR) and if OPERATOR has multiple Scoop Shops, a fully-trained manager for each Scoop Shop and associated Authorized Warehouse, as applicable.
Source: Item 23 — RECEIPTS (FDD pages 134–358)
What This Means (2025 FDD)
Based on the 2025 Ben Jerrys Franchise Disclosure Document, the manual contains information regarding the standards for operations. Specifically, Section 7.18 of the Franchise Agreement states that the day-to-day operations of the Ben Jerrys Scoop Shop should be under the direct supervision of the operator or a manager who has satisfactorily completed Scoop U Training.
Additionally, the Authorized Warehouse should be under the direct supervision of the operator, or a manager of the Catering Entity who has successfully completed Scoop U training. Ben Jerrys requires the operator to maintain a competent, conscientious, trained staff, including a fully-trained manager (who may be the operator). If the operator has multiple Scoop Shops, a fully trained manager is required for each Scoop Shop and associated Authorized Warehouse, as applicable.
While the excerpt mentions 'Scoop U Training', it does not explicitly state which section of the manual covers 'Scooping 101'. A prospective franchisee should ask Ben Jerrys for clarification on where to find the specific guidelines for ice cream scooping techniques and standards within the operations manual.