Where does the 'Scooping 101' training for Ben Jerrys take place?
Ben_Jerrys Franchise · 2025 FDDAnswer from 2025 FDD Document
| Obligation | Section(s) in Agreement | Disclosure Document Item | |
|---|---|---|---|
| u. Renewal | § 2 of Scoop Shop Franchise Agreement; § 6 of Satellite Addendum | Item 17 | |
| v. Post-termination obligations | § 16 of Franchise Agreement; §§ 6, 8 of Development Agreement; §16 of Warehouse Addendum | Item 17 | |
| w. Non-competition covenants | § 17 of Franchise Agreement; § 8 of Development Agreement | Item 17 | |
| x. Dispute resolution | § 26 of Franchise Agreement; § 12 of Preliminary Agreement; § 17 of Development Agreement | Item 17 | |
| y. Taxes/permits | §§ 5 and 19 of Franchise Agreement; § 10 of Development Agreement | Item 1 | |
| SUBJECT | HOURS OF VIRTUAL OR INSTRUCTOR LED TRAINING | HOURS OF ON THE JOB TRAINING | LOCATION |
| Ice Cream 101 - Product Summary - Approved Products - Our Flavors/Flavor Facts - Dipcase Setup -Dipcase Tour & Tasting flavors | :30 | 0 | Scoop University South Burlington, VT |
| Scooping 101 - Health & Hygiene - Scooping Tools & Technique - Portions - Practice | :30 | 0 | Scoop University South Burlington, VT |
| Product Quality & Handling - Overview - Shelf Life & Handling - Quality testing and reporting issues | :30 | 0 | Scoop University South Burlington, VT |
| Foreign Objects & Allergies - Reducing Risk of Allergic Reactions - Serving Allergenic Customers -Foreign Objects | :30 | 0 | Scoop University South Burlington, VT |
| Activism, Social Mission & Sustainability - Mission Statement - Initiatives -Executing in Shops | 1:30 | 0 | Scoop University South Burlington, VT |
| Cleaning and Equipment - Approved Cleaning system - Cleaning/Sanitizing/3-bay sink -Scoop Shop Evaluation - Checklists - Dipcases/Freezers - Refrigerators - Other equipment/smallwares -Equipme |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 43–60)
What This Means (2025 FDD)
According to Ben Jerrys's 2025 Franchise Disclosure Document, the 'Scooping 101' training takes place at Scoop University in South Burlington, VT. This training is part of the initial 'Scoop U' training program that franchisees and their managers must complete before opening a Ben Jerrys location.
'Scoop U' combines classroom-style learning, online modules, and hands-on experience. A portion of the training also occurs in a demo Scoop Shop located at Ben Jerrys's corporate headquarters. The 'Scooping 101' segment specifically covers health and hygiene, scooping tools and techniques, portion control, and practice.
Prospective franchisees should note that Ben Jerrys also offers a 'Waterbury Experience/Tour' at the Ben & Jerry’s Waterbury Facility in Waterbury, VT. This comprehensive training approach ensures that franchisees and their staff are well-prepared to operate a Ben Jerrys Scoop Shop according to the brand's standards.