Who is responsible for installing and maintaining the cabling, internet connectivity, and telephone line for a Ben Jerrys franchise?
Ben_Jerrys Franchise · 2025 FDDAnswer from 2025 FDD Document
You will be responsible for installing and maintaining the necessary cabling, Internet connectivity (DSL or cable), wireless internet, telephone line, and dedicated electrical circuits in workmanlike fashion that meets our specifications.
You will be responsible for: (a) acquiring, operating, maintaining and upgrading your POS System as directed by Ben & Jerry's; (b) the manner in which your POS System may interface with our computer systems, if any, and the computer systems of third parties; and (c) any and all consequences that may arise if your POS System is not properly operated, maintained and upgraded.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 43–60)
What This Means (2025 FDD)
According to Ben Jerrys's 2025 Franchise Disclosure Document, the franchisee is responsible for the installation and maintenance of specific utilities and systems. The franchisee must handle the installation and upkeep of the necessary cabling, internet connectivity (DSL or cable), wireless internet, telephone line, and dedicated electrical circuits. These installations must be completed in a professional manner and adhere to Ben Jerrys's specifications.
This requirement means that prospective Ben Jerrys franchisees need to factor in the costs associated with setting up and maintaining these essential services. These costs are in addition to the hardware required to support online ordering, which is estimated to be between $1,000 and $1,500. It is important for franchisees to budget accordingly and ensure they have reliable providers for internet and telephone services.
Ben Jerrys does not provide support, maintenance, or repair for shop internet connectivity or networking. This places the onus on the franchisee to troubleshoot and resolve any issues that may arise with these systems. Therefore, franchisees should consider establishing relationships with local IT support providers to ensure minimal disruption to their business operations. Ensuring these systems are properly installed and maintained is crucial for the smooth operation of the Ben Jerrys franchise.