Does Ben Jerrys require a POS terminal or a Tablet with POS stand for operation?
Ben_Jerrys Franchise · 2025 FDDAnswer from 2025 FDD Document
The standard Scoop Shop configuration and requirements are:
- 1- 1- POS terminal or 1 Tablet with POS stand
- 2- 1- Cash drawer
- 3- 1- Thermal Receipt printer and power supply
- 4- 1- Phone line for communication 1- DSL line or cable modem providing constant connection to Internet for portal, credit cards, and wi-fi
- 5- Dashboard near real time sales and transaction information
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 43–60)
What This Means (2025 FDD)
According to Ben Jerrys's 2025 Franchise Disclosure Document, the standard Scoop Shop configuration includes either a POS terminal or a tablet with a POS stand. This means franchisees have a choice between these two options when setting up their point-of-sale system.
The FDD also specifies other required equipment, such as a cash drawer, a thermal receipt printer, a phone line, and a DSL line or cable modem for internet connectivity. The cost for a one-terminal POS system, including equipment, software, staging, and credit card equipment, ranges from $1,800 to $2,300 plus tax. This also covers a one-year POS SaaS license fee, access to Square Priority Support Services, Dashboard access, and Employee Management.
Ben Jerrys requires franchisees to acquire, operate, maintain, and upgrade their POS system as directed. The brand also reserves the right to change POS system specifications to adapt to technological advancements or operational needs. Franchisees are responsible for ensuring their POS system properly interfaces with Ben Jerrys's computer systems and those of third parties. Additionally, franchisees must comply with the Cardholder Information Security Program (CISP) requirements if they accept credit card payments.