When must a new Ben Jerrys franchisee provide the completed Franchise Compliance Questionnaire and Certification?

According to Ben Jerrys's 2025 Franchise Disclosure Document, new franchisees must submit the completed Franchise Compliance Questionnaire and Certification at the time they sign their Ben & Jerry's Agreement and any addenda. The document specifies that the Questionnaire and Certification, along with the Ben & Jerry's Agreement and any addenda, should be sent to the Legal Department at 530 Community Drive, Suite 1, South Burlington, Vermont 05403-6828.

This requirement ensures that Ben Jerrys collects important information from new franchisees regarding any unauthorized statements or promises made during the application process. It also verifies the franchisee's understanding of the Ben & Jerry's Agreement and confirms the timing of document receipt and fee payments. By submitting the questionnaire at the time of signing the agreement, Ben Jerrys aims to address any potential issues or misunderstandings early in the franchise relationship.

However, the FDD also notes that this requirement does not apply to franchisees operating in or residing in California or Maryland, and also in the states of California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Rhode Island, South Dakota, Virginia, Washington, or Wisconsin, if the offer or sale of the scoop shop is subject to the franchise disclosure laws in those states. Therefore, prospective franchisees should confirm whether this questionnaire applies to them based on their location and the specific franchise laws in their state.