Is the Ben Jerrys Manual provided in paper form, or is it only accessible electronically?
Ben_Jerrys Franchise · 2025 FDDAnswer from 2025 FDD Document
The table of contents from our Manual appears as contained in Exhibit L. This Manual is not provided in paper form; it is only accessible by electronic means such as the B&J Extranet. We have provided current page counts for each subject matter covered by the Manual.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 43–60)
What This Means (2025 FDD)
According to Ben Jerrys's 2025 Franchise Disclosure Document, the operations manual is not provided in paper form. Instead, franchisees can only access the Ben Jerrys manual electronically through the B&J Extranet.
This means that franchisees will need to have reliable internet access and a compatible device to view the manual. The electronic format allows Ben Jerrys to update the manual more easily and distribute changes to all franchisees quickly.
Prospective franchisees should consider the implications of relying on electronic access, including potential disruptions due to internet outages or system downtime. It would be prudent to inquire about the accessibility and reliability of the B&J Extranet during the due diligence process.