Does the Ben Jerrys manual include 'Product Recall Procedures'?
Ben_Jerrys Franchise · 2025 FDDAnswer from 2025 FDD Document
7.4.1 If BEN & JERRY'S desires the scooping of Products at an Off- Premises Activity in the Territory of OPERATOR, BEN & JERRY'S shall send [OPERATOR/the Catering Entity] a "Request for Notice." If BEN & JERRY'S sends [OPERATOR/the Catering Entity] a Request for Notice and [OPERATOR/the Catering Entity] desires to scoop Products at such Off-Premises Activity, [OPERATOR/the Catering Entity] must send BEN & JERRY'S a signed "Notice of Intent to Scoop" within five (5) business days after receipt by [OPERATOR/the Catering Entity] of such Request for Notice and [OPERATOR/the Catering Entity] must submit to BEN & JERRY'S proof of authorization to scoop Products at such Off-Premises Activity in accordance with the Manual or other writing.
7.4.2 If [OPERATOR/the Catering Entity] desires to sell or scoop Products at an Off-Premises Activity [or through Mobile Vending] located outside the Territory of OPERATOR, [OPERATOR/the Catering Entity] must submit a written request to BEN & JERRY'S in accordance with the Manual or other writing, for the prior approval of BEN & JERRY'S.
Source: Item 23 — RECEIPTS (FDD pages 134–358)
What This Means (2025 FDD)
Based on the 2025 Ben Jerrys Franchise Disclosure Document, the manual is referenced in the context of off-premises activities and mobile vending. Specifically, if an operator or catering entity desires to sell or scoop products at off-premises activities or through mobile vending outside their territory, they must submit a written request to Ben Jerrys according to the manual or other writing for prior approval.
Additionally, the manual is mentioned in relation to providing proof of authorization to scoop products at off-premises activities. If Ben Jerrys desires the scooping of products at an off-premises activity in the operator's territory, the operator must submit proof of authorization to scoop products at such off-premises activity in accordance with the manual or other writing.
However, the excerpts from the FDD do not explicitly confirm whether the Ben Jerrys manual includes 'Product Recall Procedures'. A prospective franchisee should ask Ben Jerrys directly whether the manual includes specific procedures for product recalls, as this is not detailed in the provided excerpts.