Where can I find a breakdown of the estimated costs of the Ben Jerrys POS System and Dashboard?
Ben_Jerrys Franchise · 2025 FDDAnswer from 2025 FDD Document
ion to a cloud-based server, viewable via an online portal (the "Dashboard"). The Dashboard provides you with near real time transaction data with web-based reporting capabilities to meet our current requirements. The Dashboard is included in the POS platform offering.
A breakdown of estimated costs of the POS System and Dashboard is available in Item 7, Note 7. To summarize, the costs of the equipment, software, staging, and credit card equipment, and Dashboard for a one-terminal POS System range between $1,800-$2,300 plus tax. This includes POS equipment, software and hardware, one year of coverage for the POS SaaS license fee, access to Square Priority Support Services, Dashboard access, and Employee Management. The POS vendor provides integrated and PCI compliant credit card and gift card processing. If contracted, credit card processing and interchange fees are paid directly to the vendor. You should note that our Manual requires that all locations that accept credit card payments comply with the requirements of the Cardholder Information Security Program ("CISP") promulgated by Visa®, including compliance with all requirements mandated by the Payment Card Industry ("PCI"). In addition to the POS System and license costs, you can expect $1,000-$1,500 for telephone system, DSL or cable internet access, wi-fi and related installation and wiring costs. In the event DSL or cable internet access is not available, alternative connectivity costs will be higher. All networking costs will be paid directly to provider(s).
The POS System on the front counter is intended for ringing sales and transactions.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 43–60)
What This Means (2025 FDD)
According to Ben Jerrys's 2025 Franchise Disclosure Document, a breakdown of the estimated costs for the POS system and dashboard can be found in Item 7, Note 7. The costs for the equipment, software, staging, credit card equipment, and dashboard for a one-terminal POS system range from $1,800 to $2,300, excluding tax. This range covers POS equipment, both software and hardware, a one-year license for the POS SaaS, access to Square Priority Support Services, dashboard access, and employee management tools.
In addition to the POS system costs, franchisees should anticipate spending between $1,000 and $1,500 for the telephone system, DSL or cable internet access, Wi-Fi, and the associated installation and wiring. If DSL or cable internet access is not available, alternative connectivity solutions will result in higher costs. All networking costs are paid directly to the service providers.
Furthermore, Ben Jerrys requires franchisees to purchase additional hardware to support online ordering, which includes orders for cakes, catering, and on-demand delivery. The estimated cost for this additional hardware ranges from $1,000 to $1,500. It is important to note that all hardware and software for the POS system must be purchased new from an approved Ben & Jerry's vendor, unless the Ben Jerrys management team provides written approval otherwise.